If for any reason you are not satisfied with your purchase, or you received an alcoholic product you believe to be defective, we will do all we can to arrange for a replacement or credit. Please note that you may be asked to send the product, including packing slip, back to Nesters Liquor Store where you will then receive a credit for the item minus the initial shipping fee. All returns must be made within 30 days from purchase date and must accompany a receipt in order for the return to be processed. Unopened product must be resalable, and Defective product must be at least ½ full.
It is BC Liquor Board policy to provide your name, contact information and reason codes on all returns.
For all returns there will be a shipping charge if you are not able to bring it to the store and for certain items, depending on the location and the size of the order, there may be a restocking fee of $15-$25.
To arrange for a return please contact us by email at [email protected] or by phone at 1 604 938 2337.
Please note that national carriers such as UPS and FedEx do not provide coverage for alcoholic products damaged or tainted while in transit. For your security, when returning (non-alcoholic) items, please ship your purchase with an insured courier (e.g., FedEx or UPS) and retain your receipt. Nesters Liquor Store is not responsible for items damaged or lost in transit.